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Director of Guest Experience – Boston Bruins / TD Garden (Completed)

Delaware North Companies Boston is home to the TD Garden and Boston Bruins of the National Hockey League.  The TD Garden has long been one of the must-play sporting and entertainment venues in the world.  Anchor tenants include the Boston Bruins and the NBA Boston Celtics, some of the most successful franchises in their respective leagues. That notwithstanding, Delaware North Companies Boston has built a championship squad off the ice, court and field, as well, that’s dedicated to delivering first-rate sporting and entertainment experiences. Pair that with the commitment of the Jacobs family, which has owned the arena and the Boston Bruins since 1975, and all signs point to victory.

The Boston Bruins, the 2011 Stanley Cup Champion, is one of the original six teams of the National Hockey League, and is known equally well for an unrelenting style of play that has led it to six overall Stanley Cup championships. Over the 30-plus years that Delaware North Companies Chairman and Chief Executive Officer Jeremy Jacobs has owned the legendary team, it has showcased some of the best talent the sport of hockey has ever seen.  Fifty-two Bruins have been inducted into the Hockey Hall of Fame.

The Director, Guest Experience will direct and manage the overall strategy and execution of TD Garden guest and fan experience, customer service and GuestPath for all of Boston Holdings (MA Sportservice, Boston Bruins and TD Garden).  The ideal candidate will act as the voice of the guest in all strategic initiatives, event planning, contingency planning, and all Bruinsaspects of the business operation. Additionally, this person will approach all endeavors with the effects to guests in mind and set the standards for guest communication across all departments. Additionally, this person will develop, manage and champion brand awareness and guest experience strategy for continuous guest satisfaction and improvement. This role will also be responsible for partner with all department leaders to provide support and leadership to drive GuestPath programs, execute property specific training and reinforcement tools to drive business objectives and continuous improvement in customer and guest service.

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Director, Partnership Development – Churchill Downs (Completed)


Churchill Downs Incorporated (CDI) is looking for team members who have great ideas and can bring smiles to our guests. We do our best to recognize those who work hard and contribute to the success of our business. Our many locations and various businesses provide opportunities for growth and advancement. We are big on collaboration, ethical work practices, diversity, and having fun!
Churchill Downs Incorporated (CDI) (NASDAQ: CHDN), headquartered in Louisville, KY, owns and operates the world-renowned Churchill Downs Racetrack, home of the Kentucky Derby and Kentucky Oaks, as well as racetrack and casino operations in Miami Gardens, FL; racetrack, casino and video poker operations in New Orleans, LchurchilldownsA; racetrack operations in Arlington Heights, IL; a casino resort in Greenville, MS; a casino hotel in Vicksburg, MS; a casino in Oxford, Maine; and a 50 percent owned joint venture, Miami Valley Gaming and Racing LLC, in Lebanon, Ohio. CDI also owns Big Fish Games, Inc., one of the world’s largest producers and distributors of casual games; the country’s premier online wagering company,; the totalisator company, United Tote; Bluff Media, an Atlanta-based multimedia poker company; and a collection of racing-related telecommunications and data companies. Additional information about CDI can be found online at

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Director, Corporate Partnerships- Orlando Solar Bears (COMPLETED)


The Orlando Solar Bears are a professional ice hockey team that play in the East Division of the ECHL’s Eastern Conference. They are the development team for the Toronto Maple Leasolar bearsfs and play their home games at the Amway Center, also home to the Orlando Magic. The Solar Bears “came out of hibernation” beginning their first season in 2012 as a part of the ECHL. Since entering the league, the Solar Bears have had tremendous success on the ice bringing 700,000 fans to the Amway Center and making the playoffs in the 2013-14 season. In addition, the organization has collectively raised and donated more than $1,100,000 to the Central Florida community since 2012.

This February the Solar Bears Family announced the ground breaking of a 125,000 square foot hockey and training facility in Winter Garden, FL, that will be called the Orlando Hockey Center. The multi-purpose community center will include two sheets of ice and will be developed on 16 acres of land on East Crown Point Road off of the Plant Street exit from State Route 429, which is only a 15 minute drive from downtown Orlando. The team will continue to play in the Amway Center and will move its practices, locker room facilities, and offices to the new facility.

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