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General Manager – Leading Food Service Provider (COMPLETED)

Our client is seeking a new General Manager for their facility based in the Northeastern United States.


In this position as General Manager, we are seeking a strong, pro-active leader with innovation and strategic foresight with the ability to create change for this unique opportunity that can demonstrate strong client relationship management. He or she will need experience managing, motivating, coaching and retaining a high performing team.


  • Client Relationships and Political Savviness
  • Strong Leadership Skills
  • Communication, Collaboration & Transparency Skills2017-04-17 (1)
  • Articulate, Presence and Very Polished
  • Regional multi operational background
  • Progressive and innovative in Food & Beverage
  • Strategic with expansion, project management, POS and implementation of new systems
  • Demonstrated mix of experience in hotels, restaurants and/or sports venues


  • Ability to secure client relationships
  • Possess strong leadership skills and communication; strengthen management team and direct training, performance management, and instruction on company policies
  • Be a voice of the company; well-polished and transparent
  • Bring a background in multi-unit operations
  • Strategic with expansion, project management, POS and implementation of new systems


  • Empowers and strengthens management team
  • Direct the talent and performance management activities including but not limited to: recruitment and onboarding, training and development; performance management; provide instruction on company policies and procedures to management and ensure proper follow-through
  • Ensure operation follows all policies and procedures
  • Participate with Labor Relations Department representatives in the development of strategies for the negotiation and ratification of union agreements


  • Continually drive operational excellence
  • Cultivate and implement standards of quality and performance in all phases of food service and retail operations
  • Oversee recommendation and establishment of prices and portions for products and services within approved profit plan guidelines
  • Maintain proper implementation of sanitation procedures and high sanitation standards
  • Ensure proper repair and maintenance of food service equipment, initiate capital budget to replace, modernize equipment and facilities

Client relations:

  • Maintain positive customer relations by providing efficient, quality services and products
  • Adapt business focus to meet client/customer needs; provide extraordinary service to clients/customers

Budgeting & reporting:

  • Participate in the annual budgeting activity; assist in preparation of monthly plans
  • Verify and prepare reports as required by Corporate Headquarters; review and verify reports


  • Bachelor’s degree or equivalent
  • Minimum of 10 years of managing a multi-unit operation, preferably overseeing concessions, premium food and beverage, and retail
  • Union environment experience is strongly preferred
  • Demonstrated mix of experience in hotels, restaurants and/or sports & entertainment venues
  • Knowledge of accounting policy and procedures
  • Ability to evaluate and impact client/guest needs, desires, requirements and value of service/product and adapt business focus to meet client/customer needs
  • Excellent computer skills, knowledge of MS Office. POS experience a must


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